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Frequently Asked Questions

Everything you need to know about TechTorque products and services. Find quick answers, setup guides, and advanced troubleshooting resources.

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Help & Support

🛒 General & Orders

Got questions about TechTorque orders, setup upgrades, or store policies? We have put together answers to our most common inquiries below.

What is TechTorque?

TechTorque is a modern B2C e-commerce platform dedicated to providing high-quality tech gadgets, PC components, and workspace accessories. We specialize in products designed to upgrade your desk setup, including PC cooling solutions, magnetic mounts, headphone hangers, and portable desk cleaning tools.

Simply browse our online store, choose the items you want, add them to your cart, and proceed to checkout. Enter your delivery details and choose your preferred payment method to complete the purchase.

Yes, you can modify or cancel your order as long as it hasn’t been dispatched for delivery yet. Please contact our support team as soon as possible via our social media pages or customer service hotline with your order ID.

Still have questions about your order?

Our dynamic support desk is available to assist you with active setups, cancellations, and real-time delivery status tracking.

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💻 Products & Warranty

What kind of products does TechTorque sell?

We sell practical and premium tech accessories to enhance your daily setup. Our current lineup includes PC Components (Snowman ARGB PC Case Fans), Workspace Gadgets (TechTorque Portable Vacuum Cleaners), and Desk Organization (TechTorque Rotating Headphone Hangers and Vacuum Magholds).

Yes! Our desk accessories, like the Rotating Headphone Hanger and Vacuum Maghold, are designed for universal use. Our Snowman ARGB PC Case Fans use standard ARGB headers, making them compatible with most modern motherboards and PC cases.

Yes, we stand behind the quality of our tech gadgets. Our electronic and hardware items come with a store warranty against manufacturing defects.

🚚 Shipping & Delivery

Find quick answers about our delivery timelines, shipping charges, and nationwide logistics coverage.

How long does delivery take?

We partner with trusted nationwide couriers to ensure prompt delivery to your doorstep:

  • Inside Dhaka: Standard delivery usually takes 2 to 3 business days.
  • Outside Dhaka: Nationwide delivery typically takes 3 to 5 business days.

Shipping fees vary based on your location (Inside vs. Outside Dhaka) and the total weight of your package.

💡 Note: The exact delivery fee will be calculated and clearly displayed at checkout before you confirm your order.

💳 Payments & Returns

Clear guidelines on secure transaction methods and our hassle-free replacement process designed to keep your experience seamless.

9. What payment methods are accepted?

We offer secure and convenient payment options, including: Cash on Delivery (COD), Mobile Financial Services (bKash, Nagad, Rocket, etc.), and Online Credit and Debit Cards.

We offer a hassle-free replacement policy if you receive a product that is damaged, defective, or incorrect. Please notify us within 24 to 48 hours of receiving your package. We highly recommend recording a quick unboxing video to help us process your replacement request as fast as possible.